Connecting a bank account to an organization helps ensure its benefits are funded. Follow the steps below to link a bank account or multiple bank accounts to an organization.
How to connect a bank account to an organization
Note for Partner Administrators
For the steps listed below, select the appropriate organization from the Organizations tab first.
Select Settings or Organization Settings.
Under Bank Account, select one of two options.
Manually Enter Details
Connect with Plaid
Provide the requested information to verify your account.
Select Save.
Default account
An organization's first connected bank account is the "default" account. The default account funds benefits that have not yet been linked to a bank account, ensuring all benefits are funded.
Default account selection
A new bank account can be designated as the organization's default account if multiple bank accounts are connected to an organization. Select the preferred account's overflow menu to establish a new default account. Upon selection, the new default account will move to the top of the list of connected bank accounts and display a grey Default label.
Multiple accounts
Multiple bank accounts can be connected to an organization. The ability to connect multiple bank accounts provides the flexibility to designate accounts for specific benefit plan funding.
Benefit funding
Connected bank accounts can be linked to benefit plans for their funding needs. Grey labels of the linked benefit name will be displayed for linked accounts. To learn more, read “Link a bank account to an organization’s benefit plan."
Disconnecting accounts
To disconnect an account, select the overflow menu of the account and then Disconnect Bank Account.
Don't Forget
To avoid disruption, default bank accounts and accounts connected to live benefit programs cannot be disconnected. Please select a new default account or connect another account to a benefit before attempting to disconnect an account in use.
User permissions
Organization (employer) administrators and partner administrators can connect and disconnect bank accounts to an organization.
About Plaid
Plaid's digital finance platform allows users to securely and quickly connect to a large network of banks. Bank accounts can be verified and ready to use within seconds of entering data into Health Wallet Manager, and any issues or errors are clearly communicated to the administrator when authentication fails.