Claims are commonly returned for missing information. You might have typed the wrong date on the claim or made a typo when sharing the merchant's name. We all make mistakes!
Fortunately, updating your claim is pretty simple.
How to update your claim
You can access the claim via in-app notification, email, or your Claims dashboard.
Select View Claim.
Select Edit Claim.
Provide the requested information.
Select Resubmit Claim.
45 Days
You have 45 days to provide updated information for your claim. After 45 days, your claim will be automatically declined.
Common claim issues
Most issues involve a discrepancy between receipt info and submitted claim info. Carefully review your submitted receipt and the info input for the claim to ensure all information is aligned.