After you submit a claim, it moves through several stages before a decision is made. You can track each claim’s status and see what it needs from you, if anything.
How to check your claim status
Open Claims in the navigation menu.
Your claims appear under My Claims. Each row shows the merchant or vendor, submission date, benefit account, status, and claim amount.
To narrow your view, select the Account Type menu and filter by account type.
Select any claim to open the Claim Details panel, where you can review the full claim, including receipts, amount, merchant, submission date, status, benefit account, and claim ID.
Claim notifications
Your home screen will let you know if a claim needs attention. Select View claim on the notification to navigate to that claim.
Claim statuses
Your claim status will appear as one of the following:
Status | What it means |
“New” | Your claim has been received and is waiting to be reviewed. |
“In Review” | Your claims administrator is reviewing the claim. |
“Updated” | New information has been added to the claim. |
“Information Requested” | Your claims administrator needs more details before the claim can be processed. |
“Partially Approved” | Part of the claimed amount was approved for reimbursement. |
“Partially Paid” | Part of the claimed amount was approved and payment has been issued. |
“Paid” | The claim was approved and payment has been issued. |
“Denied” | The claim was not approved. |
Language note
While your claim is being reviewed, receipts may show an Approval Pending tag. This means your documentation has been received and is awaiting review alongside the claim.
When to expect a decision
Review timelines can vary by benefit and plan, so check your plan documents for your benefit’s specific deadlines.
If your claim is denied
You have the right to appeal a denied claim.