How secure is the data from my tests?

Everlywell is not only the market leader in the consumer-initiated, at-home lab testing space, but they also strive to be a thought leader in the clinical community. For published research, they always anonymize, de-identify and aggregate data and seek supplemental data from customers for more qualitative aspects on an opt-in, voluntary basis only. Customer information is only shared with the third-party lab and physicians that are a part of our testing process, except where a customer has consented to sharing the information with one of Everlywell's enterprise partners.  

Under no circumstance do they ever sell our customers' data, and they use state-of-the-art, bank-grade encryption to ensure data security. 

Security safeguards used by Everlywell include the following: 

  • They do not host any servers or data. They leave that to the professionals - ClearData (HIPAA compliant platform).
  • All data is stored using industry standard encryption methods (AES-256). This means data is encrypted at rest and in flight.
  • They always use the latest technology and the latest security patch levels.
  • They do not store credit card information in any database. Customers directly communicate with Stripe, which is PCI compliant when storing and processing credit card information.
  • The Everlywell site is only accessible via HTTPS. This ensures a secure connection and interaction with our site at all times.

If you have additional questions about the security of their site, please check out their full privacy policy for more details. You can also email them at contact@everlywell.com.

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