It's easy to replace a card right from your account. This works whether your card is damaged, lost, stolen, or you just want a different one.
If your card hasn't been activated yet
You'll need to select Deactivate Card before requesting a new card. This may be your pathway if a card was sent to the wrong address. Before requesting a new card, please confirm the address we have on file is correct.
How to replace a card:
Select Cards
Select the three vertical dots on the card you want to replace
Choose Request New Card
Select a reason (lost, stolen, damaged, or other)
Select Issue New Card
Delivery timeline: new debit cards typically take 7-10 business days to be delivered.
Your old card is deactivated right away
Once a new card is requested, the specific card being replaced is canceled right away and can no longer be used. This doesn't affect your other cards, any dependent cards or a virtual card (if either is offered with your plan) stay active and unaffected.
If you're taking this action because your card hasn't arrived yet, and the old one does show up later, it won't work, you'll need to wait for the new one to arrive instead.