If you would like to get reimbursed, you will need to connect a bank account to transfer funds in and out of your account.
Getting started
Note:
You can also link your bank account in the quick action menu of your Health Wallet by selecting Reimburse > Link Account.
Select Profile from the navigational menu.
Select Linked Account.
Select Add Bank Account.
You will be directed to Plaid. Select Continue and choose one of the options below to proceed with linking your bank account.
Note: You are not required to sign up with Plaid. You can skip entering your phone number.
Direct Bank Linking Route
Select your banking institution from the list.
Enter your login information.
Follow your bank's linking directions.
Manual Bank Linking Route
Scroll to the bottom of the list and select Link with account numbers.
Enter your routing number and continue with your bank's login directions.
If you have more than one account (i.e., savings and checking account), you may be prompted to select the account you want to grant access to.
Continued steps
Authorize the required penny deposit to your elected bank account.
You will need to log in to your mobile banking or check your bank account statements for penny deposits and note the amounts down so you can verify the bank link request.
Once you have the penny deposit amounts, navigate to Profile.
Select Linked Accounts.
Select Verify and enter the penny deposit amounts.
Timeline Note
It may take 24 hours for the penny deposits to show up in your bank account.
Re-linking your bank account
If your Plaid connection is in an error or expiring state, you may see notifications within your Health Wallet guiding you to re-link your Plaid connection. (For example, your Plaid connection might need to be authenticated again if you've changed your bank account password.) After completing the Plaid authentication process, you can continue depositing or withdrawing funds using your bank account. You may see these notifications when
Viewing the top of your Health Wallet home page
Making a deposit or reimbursement
Viewing your Bank Account under Profile
Plaid security measures
If Plaid supports your bank, authenticating your bank using your login and password is the fastest and most secure authentication method. We never see or receive your login information; it's encrypted and sent directly to your bank to verify your identity.